View Post
Experts
ASK THE EXPERT: THE ONLY ONE
by BJ Stringham
Mar 10, 2025
A choice in phrasing could be the difference between a grateful patron or a disgruntled customer.
Read MoreView Post
Experts
ASK THE EXPERT: TIME IS MONEY
by BJ Stringham
Feb 18, 2025
Our expert, BJ Stringham talks about time as an externality of cost when it comes to luxury shopping.
Read MoreView Post
Experts
ASK THE EXPERT: IT’S RELATIVE
by BJ Stringham
Jan 09, 2025
B.J. Stringham discusses why value, quality and consumers’ perspectives are integral to maximizing the retail experience.
Read MoreView Post
Experts
ASK THE EXPERT: KEEPING IT CLEAN
by BJ Stringham
Dec 19, 2024
B.J. Stringham shares his advice on maintaining a clean, organized shop to ensure a first-class customer experience.
Read MoreView Post
Experts
ASK THE EXPERT: AUTHENTICITY COUNTS
by BJ Stringham
Nov 08, 2024
Think of sales training as a way to hone your unique and authentic approach to customers.
Read MoreView Post
Experts
ASK THE EXPERT: THIS IS NOT A NAVY SUIT
by BJ Stringham
Oct 15, 2024
Encourage customers to try other options, even if they differ from the requested item, to uncover what they truly desire.
Read MoreView Post
Experts
ASK THE EXPERT: DON’T LET POINT OF SALE BE THE END
by BJ Stringham
Sep 24, 2024
Tips on how to build even the smallest sale into something bigger.
Read MoreView Post
Experts
ASK THE EXPERT: OVERWHELMED AND UNDERSTAFFED
by John Russel Jones
Jul 16, 2024
A sales team that works together can salvage even the busiest of days.
Read MoreView Post
Experts
ASK THE EXPERT: TURNING MISHAPS INTO MOMENTS OF CONNECTION
by BJ Stringham
Jul 02, 2024
B.J. Stringham offers his expert advice on fixing customer service mistakes and regaining trust.
Read MoreView Post
Experts
ASK THE EXPERT: “ONE MORE THING…” MAXIMIZING THE CUSTOMER&#...
by BJ Stringham
Jun 10, 2024
Tips for using a customer’s time wisely, while also adding to the sale.
Read More