I recently had a long-standing customer bring in a suit he was “forced to buy” for a wedding. It needed additional tailoring after it was returned to “the manufacturer” for rework and still looked awful. I asked him if he knew where it was made; he said the label says the fabric is from Italy. Then we searched the garment for a country of origin label and naturally, as we both expected, it was nowhere to be found, probably removed.
I did some research. The company, Balani, gets rave reviews, according to them, from GQ, Fortune, Forbes, and other seemingly legitimate sources. But the fact is that their website never mentions where the garments are made…deceptive in my book. The cost of the suit to my customer was $1,800… In his words “I’ve been had.” (The website lists suit prices as $1,299-$6,499…)
Is anyone willing to expose what’s going on, or suggest the best way to do so? It’s an affront to those of us who are trying hard to hold to a higher standard.
Scott Zahner is the owner of Zahner’s Clothiers in Vernon, Connecticut.