Customer Satisfaction: These Are America’s Best-Liked Retailers

by MR Magazine Staff

Americans find shopping at the top digital retailers to be a better experience than shopping in the highest rated brick-and-mortar chains, according to a new report from the American Customer Satisfaction Index (ACSI). The Internet Retail category did drop slightly, scoring an 82 on the 100-point scale after putting up an 83 last year. Department and discount chains dropped as well, to a 77 from a 78 in 2016, while specialty retail fell from an 80 to a 79. In addition, L Brands was the only company in either department and discount or specialty to equal’s 85 as the top-scoring company. “Amazon is nearly inescapable in retail right now, as the e-commerce giant makes moves into grocery stores and pharmacies, expanding its footprint into multiple retail industries,” said ACSI Managing Director David VanAmburg in a press release. Read more at USA Today.