Fast Company: Tictail’s In-App Messaging To Bring Real Customer Service To Online Shopping

by MR Magazine Staff

Online shopping has revolutionized how we think about buying things, but shopping in meatspace still has one distinct advantage: customer service. It’s far easier to walk over to a sales associate and ask your question rather than weave through FAQ pages to find the online store’s contact information. That’s why the Swedish online shop-making platform Tictail has released in-app messaging, called Tictail Talk, so that browsing customers can chat with store owners straight from the app. Read more at Fast Company.