How The Future Of Fit Could Spell The End Of Retail Returns

by MR Magazine Staff

In retailing, buyers aren’t necessarily keepers. According to a 2015 study by the Retail Equation and National Retail Federation, total merchandise returns accounted for more than $260.5 billion in lost sales for U.S. retailers last year, meaning that if merchandise returns were a corporation, it would rank No. 3 on the Fortune 500 list. That’s a staggering statistic, and one many retailers are struggling to change. Per the same NRF report, most send-backs are due to customer satisfaction issues: Jill Standish, senior managing director, retail, at New York-based consultancy Accenture, cites product defects, a lack of personalization and, notably, poor fit as major factors related to return activity. While stores can work more closely with manufacturers to solve quality control issues, and personalization is becoming increasingly important, helping customers find the right fit has proven vastly more challenging—and more costly. To that end, some retailers have begun exploring next-generation solutions, such as fit technology. Read more at Retail Dive.