How amazon automated work and put its people to better use

At an automation conference in late 2018, a high-ranking banking official looked up from his buffet plate and stated his objective without hesitation: I’m here, he told me, to eliminate full-time employees. I was at the conference because after spending months researching how Amazon automates work at its headquarters, I was eager to learn how other firms thought about this powerful technology. After one short interaction, it was clear that some have it completely wrong. Read more at Harvard Business Review.