How “Buy Online, Pick Up In-Store” Gives Retailers An Edge
May 25, 2021
For all the talk of digital transformation in recent years, prior to the pandemic, many retailers continued to rely heavily on physical stores. In 2019, less than a third of U.S. retailers had implemented a digital transformation strategy, and just 4% of the 500 largest retailers offered online ordering with curbside pickup. Read more at Harvard Business Review.
