How retailers can take the pain out of customer returns

by MR Magazine Staff

Retailers are gearing up for a record-breaking holiday this year, but that will also mean record-breaking returns come January. eMarketer predicts that total U.S. holiday retail sales will cross the $1 trillion threshold for the first time in history. Returns are an inevitable cost of doing business, to the tune of some $400 billion annually or roughly 10% of all retail purchases, with the rate of returns for online purchases considerably higher at 30%. Read more at Forbes.