In The Age Of Online Shopping, Where Do IRL Salespeople Fit In?
by MR Magazine Staff
Nov 21, 2019
The introverts of the world recently rallied around a viral photo on Twitter of a Europe-based Sephora store. The photo was of two shopping basket options: a red basket to convey the customer needs assistance or a black one to show that they’re fine being left alone. The replies were flooded with shoppers who thought the baskets were an ingenious customer service idea and the solution to awkward encounters with salespeople. “I hope this person is the CEO now,” one Twitter user said. Others tagged companies like Lush Cosmetics and Victoria’s Secret, which they felt had trained employees to be overly gregarious or even intrusive. Read more at Vox.
