Lessons And Predictions For Retail Industry Post-2020

The year 2020 turned the world upside down and retail was no exception. As we continue transitioning into a new year, hopeful for life to return to (somewhat) normal, it is critical for brands and retailers to keep the lessons learned from the past year top of mind to ensure preparedness and stability no matter what the future brings. The keyword for retail in 2021 is agility — the unprecedented events of 2020 showed this industry the importance of shock-proofing business. Retailers need to expect the unexpected to solve the major problems experienced in the past year — and move their business forward. Read more at Forbes.