Nordstrom tops list of most connected retailers: survey

Nordstrom, Target and Home Depot topped a list of the most connected retailers, and they will continue to succeed after the pandemic, according to a report from CI&T. The survey assessed retailers on overall experience, search, shop, cart, buy, fulfillment and returns. Of the 530 shoppers surveyed, 85% of respondents thought good customer service mattered when choosing a retailer, and 87% said it was “getting a good price.” Having a quality product is also the third most mentioned shopping aspect that makes customers want to return. Read more at Retail Dive.

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