Retail Store Return Policies During Coronavirus Can Cause Confusion, Frustration For Customers

Consumer alert: Check the return policy before shopping these days. It is advice we’ve all heard before, but temporary policy changes because of COVID-19 are creating confusion for customers. Morning Insider Lauren Victory traveled to a north suburban home that illustrates the problem. Theresa Bartley’s living room re-decorating is not going so well. Not only was the color of the sofa she ordered unexpected – so was her return experience with “It’s never been taken out of the package. So why don’t you just come pick it up?” Bartley said. Her request was deferred to Birch Lane’s parent company, Wayfair. Read more at CBS Chicago.