Retailers Face Another Challenge During Coronavirus: Handling Returns
A new reality for retailers includes temporarily shuttered storefronts and steep sales declines. Part of that equation includes a more complex issue: Handling shoppers’ returns. Macy’s, Gap and other retailers are adjusting return windows to ease customers’ worries about getting their money back, if they buy clothing and other items online as stores are dark. Longer return windows add another level of complexity to how retailers are managing their businesses during the coronavirus pandemic. Most are still unsure of when their shops will be able to safely open again. And some are operating their online businesses with reduced staffing — after having furloughed store and warehouse workers, as business dried up and states ordered nonessential retailers shut. Read more at CNBC.
