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Knowing how to match energy with your customers is the difference between the literal best and worst experience they can have in your store.
Read MoreA choice in phrasing could be the difference between a grateful patron or a disgruntled customer.
Read MoreOur expert, BJ Stringham talks about time as an externality of cost when it comes to luxury shopping.
Read MoreB.J. Stringham discusses why value, quality and consumers’ perspectives are integral to maximizing the retail experience.
Read MoreB.J. Stringham shares his advice on maintaining a clean, organized shop to ensure a first-class customer experience.
Read MoreThink of sales training as a way to hone your unique and authentic approach to customers.
Read MoreEncourage customers to try other options, even if they differ from the requested item, to uncover what they truly desire.
Read MoreTips on how to build even the smallest sale into something bigger.
Read MoreA sales team that works together can salvage even the busiest of days.
Read MoreB.J. Stringham offers his expert advice on fixing customer service mistakes and regaining trust.
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