The Six Customer Service Silver Bullets
by MR Magazine Staff Nov 29, 2016
Here are the six elements that can position your organization for customer service success. Although be forewarned: excellence in customer service and the customer experience isn’t a puzzle or riddle that can be solved once and for all. It’s going to require sustained diligence and focus, because inertia and pushback will otherwise inevitably set in. But here are the six best ways to get started. See them all at Forbes.