The Great Customer Service You Got After The Recession? It Was A Blip.

by MR Magazine Staff

The US economy is healthier and unemployment is down since the Great Recession, so when you go shopping you should encounter a surplus of smiles, right? Wrong.
Consumers are more unhappy with customer service at department and discount stores than ever. According to the University of Michigan’s American Customer Satisfaction Index, satisfaction is at its lowest level since 2008, falling during the last year by 3.8%. Consumers are griping about store cleanliness and slow checkout lines, specifically. Read more at Quartz.