by John Russel Jones

Tommy Bahama has been named to Newsweek’s list of “America’s Best Customer Service 2023,” ranking among the top five retailers in the apparel category. For 30 years, Tommy Bahama has communicated the importance of quality, craftsmanship and exceptional customer service through its distinctive brand experience. This has been the second consecutive year that the brand has received the recognition.

The prestigious award is presented by Newsweek and Statista Inc., the statistics portal and industry ranking provider. “America’s Best Customer Service” brands were selected based on an independent survey from a vast sample of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as to assess brands in the following areas: quality of communication, professional competence, range of services, customer focus and accessibility. A total of 200,000 customer evaluations were collected. The results provided information about brick & mortar, online retailers, and service providers from 166 categories.

Other stores on the list included Zumiez, Ted Baker, Buckle, and J. Crew, as well as department stores Von Maur, Nordstrom, Neiman Marcus, Bloomingdale’s, and Boscov’s.

“We’re so honored to be named to this prestigious list of America’s best for a second year,” said Mike Barrow, Sr VP of Retail & Guest Services for Tommy Bahama. “Whoever – and wherever – you are, our vision is to inspire you to relax, exhale and enjoy the moment.  Our restaurant, retail and guest service teams work so hard to make that a reality for our guests each day through their exceptional hospitality.  I can’t thank our team enough for the passion and the pride they take in delivering on our mission and vision.  I would also like to thank our incredible guests for voting for us once again, and allowing us the opportunity to infuse our island lifestyle into their day.  We appreciate their confidence in us, and we’ll continue our effort to make every Tommy Bahama experience a great one.”

The Newsweek list of “America’s Best Customer Service 2023” was announced in September 2022 and can currently be viewed at

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