Amazon Sellers Say Online Retail Giant Is Trying To Help Itself, Not Consumers

When Jeff Peterson’s Amazon seller account was hacked recently, he frantically tried to reach Amazon’s customer service for help restoring access to his sports memorabilia store. As nearly 4,000 fraudulent orders rang up, the Garden Grove, Calif.-based seller called Amazon’s seller support line, phoned its main customer service number, reached out via a separate account on its Canadian site, and even sent an email to chief executive Jeff Bezos. Nothing worked. “I can’t get any answers from Amazon at all to fix this,” Peterson said, as negative reviews of his service accumulated, decimating his business. Read more The Washington Post.