Deloitte Challenges Retailers To Look At Their Businesses Using New Retail Metrics

Much is written and discussed about the need for a new way to measure retail success. Most everyone agrees with Matthew Shay, president of the National Retail Federation, that traditional retail metrics are ineffective in counting and quantifying success in our omnichannel world. “While retail continues to evolve and adapt to changing consumer preferences and new technologies, it is increasingly critical to develop newer, more relevant metrics to accurately value and measure retailers. The current suite of metrics were built for a time that no longer exists,” Shay affirms. Deloitte has done more than just talk about it. Read more at Forbes.