How The Simple Phrase ‘The Customer Is Always Right’ Gave Shoppers A License To Abuse Workers
Sep 20, 2021
If there’s one unifying theory among American shoppers, it’s that they’re always right. After all, that’s what we’ve been taught to believe for over a century: that the customer is never wrong, at least inside the four walls of a Starbucks or a Walmart. It’s an ethos that has guided everything from the rise of early department stores to post-World War II suburban malls — and, in more recent times, e-commerce behemoths like Amazon. But now, 18 months into the pandemic, it’s clear that not only is that mantra indelibly baked into the American shopping experience, it’s also dangerous. It’s created a sense of entitlement among shoppers that has led to agression and even violence toward retail workers. Read more at Business Insider.
The customers may think they are right all the time, but good management at stores come make them believe in the phrase even if they wrong, no retail establishment want to lose customers, so that where good management and staff come in to play to stop the abuses from some.