How To Handle Customers Who Won’t Follow Safety Rules

When Cheryl Turnquist opened her pilates studio on Monday, she knew some customers wouldn’t want to comply with her social distancing and mask policies. But she’s prepared to sacrifice business to keep her staff safe. “I’m not going to give in just for the dollar,” says Turnquist, founder of Providence Pilates in Providence, Rhode Island. “I’d rather go out of business than have to compromise my principles for people who are just selfish.” As all 50 states begin to reopen their economies, business owners are grappling with how to enforce new health safety rules. Complicating the situation, many disgruntled customers who can’t or don’t want to comply have been taking videos of their interactions with staff and posting them on social media. That’s created a dilemma for entrepreneurs who need sales but who also want to protect themselves, their workers, and their other customers. Read more at Inc.