Redefining Brand Loyalty In A Post-Pandemic Retail Market

Despite stay-at-home orders and lingering social-distancing mandates, retail e-commerce sales topped $861 billion in the U.S. last year. Consumer spending online eclipsed 2019 figures by 44%, according to market research firm Digital Commerce 360. At the same time, the majority of consumer surveys published in the wake of the pandemic identified the retail payment trends that took flight last year as lasting and transformative. Read more at Forbes.