The Reopening Of Retail: Why The In-Store Experience Matters Now, More Than Ever

Independent retailers know the score. Disruption from e-commerce changed consumer expectations on price, convenience and everything else. Retailers adjusted, showing off their tenacity and innovation in the process, then Covid-19 arrived and took everyone for an unpleasant ride. Now that the reopening of retail has commenced, retailers face a familiar challenge: Customer expectations have evolved yet again. This time, though, independent stores face not only new expectations but a wave of uncertainty regarding the health of public spaces. Retailers cannot simply throw up discounts and welcome back the masses. To thrive, retailers will need better in-store experiences. Read more at Forbes.