by Stephen Garner

Macy’s, Inc. announced several changes to its senior leadership team this week. Aligned with the company’s recently updated Polaris growth strategy, these changes aim to increase agility and efficiencies include:

John Harper, chief operations officer, will depart the company effective August 1st. Subsequently, the role of chief operations officer will be eliminated. With the elimination of the COO role, Marc Mastronardi, chief stores officer, and Dennis Mullahy, chief supply chain officer, will report to Jeff Gennette, chairman and chief executive officer.

Laura Miller has been appointed chief information officer, effective March 15th. In this role, Miller will report directly to Gennette and will be responsible for the company’s information technology platforms and teams. Most recently, she served as chief information officer of InterContinental Hotel Group (IHG). Miller succeeds chief technology officer Naveen Krishna, who is leaving the company.

Marla Beck, Bluemercury, Inc.’s chief executive officer and co-founder, will leave the company this summer. Macy’s has commenced a search for a new chief executive officer who, once appointed, will report to Tony Spring, chairman and chief executive officer of Bloomingdale’s.

And, Chuck DiGiovanna, currently vice president of real estate, has been appointed to lead Macy’s real estate function, succeeding Douglas W. Sesler, who is leaving the company. DiGiovanna will report to Adrian V. Mitchell, chief financial officer.

“As a digitally-led omnichannel retailer, Macy’s, Inc. is in the midst of an exciting transformation,” said Gennette. “We are building a diverse leadership team that includes a blend of new talent with outside perspectives along with our tenured and best-developed leaders who will accelerate the progress of our Polaris growth strategy. I am confident that these changes in reporting structure will enable us to be nimbler and more efficient as we move forward in our recovery and drive top and bottom-line growth.”

“I am thrilled to welcome Laura to Macy’s, Inc. as chief information officer. Her deep experience implementing technology-enabled strategies will play an important role in advancing our work to improve the full omni shopping experience and modernize our platforms,” continued Gennette. “I extend my gratitude to John, who has dedicated more than 35 years of his career to Macy’s and has been an important partner to me and the management team, as well as to Naveen and Doug for their many contributions to Macy’s. We also thank Marla for her many accomplishments at Bluemercury. Each has been a valued leader at our company, and we wish them all the best in the future.”


    1. The person who should be leaving Macy’s is Gennette, he is far too focused on the political correctness and less focused on business.

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