Retail Dive: Are Physical Stores the Innovation Labs of the Future? by MR Magazine Staff Jun 16, 2015 Daphne Howland: “How do you figure out what the customer wants? These days it takes technology as well as a certain mindset, and retailers’ physical stores can function as labs for the innovation it takes.” Read more at Retail Dive. SHAREFacebookTwitterPinterestLinkedinEmailPrint