Seven Ways To Improve Life For Your Customer Service Employees

In honor of National Customer Service Week, which starts today, here are seven ways to make life better for the frontline customer service employees on whom your organization undoubtedly depends. To be clear: This isn’t going to be one of those “give out some reward stickers for great customer service” articles. The last thing that hardworking, customer-facing employees need is more of this kind of silliness. Unfortunately, though, when making my rounds as a customer service consultant, trainer, and speaker, I still run into executives and managers who haven’t gotten the message, who overwork and disrespect their frontline employees, then try to compensate with little contests and the like that they think will add a patina of “engagement.” Read more at Forbes.