Empathy is in short supply these days, as more meetings and relationships take place online rather than in person. I think this is a problem and we really need more empathy from leaders in these difficult times.
Generally, individuals who are more in touch with themselves emotionally are able to feel the pain, suffering and desires of others. Some people tend to be better at empathy than others — in Western culture particularly men tend to suppress their emotions, which means they must work harder on developing their empathy than women. Read more at Retail TouchPoints.