Just in time for holiday shopping, Saks OFF 5TH is enhancing its online shopping experience with the launch of Guaranteed Delivery Date, a real-time delivery date that is calculated throughout the shopping that allows customers to know a purchase’s arrival date without having to wait until the order is shipped. The anticipated delivery information is provided both while browsing and at checkout, regardless of shipping method, allowing customers to select the delivery date and cost option that best suits their shopping needs. The service is now available for thousands of items on the off-price website.
“Before Guaranteed Delivery Date, SaksOFF5TH.com customers were presented with a standard delivery time frame for each item, regardless of destination, which meant items shipping to New York, Seattle or Hawaii all had the same shipping period of three to five business days,” said Shivi Shankaran, COO, SaksOFF5TH.com. “With our new logistics capabilities now in place, we’re able to analyze all of the many factors that go into estimating a delivery date, such as where the product is, where it needs to go, who can help us deliver, and provide a concrete date for when customers will receive their package based on when they order. By introducing a customer-centric approach to our delivery experience, we’re making it easier to shop with Saks OFF 5TH than ever before.”
This new premium delivery offering was made possible through in-house technology development, fulfillment center enhancements and a significant carrier diversification project, in partnership with Shipium, a premium shipping and fulfillment technology platform. In 2021, Saks OFF 5TH began working to diversify its carrier network in order to get customers their orders in the fastest, most efficient way possible. With Shipium, the company has furthered this diversification project and expanded its partnerships with multiple regional carriers all while improving delivery speed and accuracy.
Full visibility into shipping timelines has become paramount to today’s consumer. By introducing Guaranteed Delivery Date at the start of the holiday season, SaksOFF5TH.com shipping deadlines for Christmas are extended by three days, allowing customers even more time to find that perfect gift at an incredible value. Additionally, SaksOFF5TH.com has launched new shipping methods for customers this holiday season, including Expedited and Next Day delivery. Saks OFF 5TH continues to prioritize meeting the customer where they are and delivering a seamless experience.
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