Retailer of the Year

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Francie Nguyen: Direct to consumer

by Harry Sheff

Retailer of the Year coverage: Francie Nguyen, SVP of CMRG direct business: “There will always be a need for the catalog—it’s our number one marketing tool—but we’re a multi-channel business and everything we do from print to e-mail to in-store helps drive the total business.”

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